Grievance / Contact Information
We take guest concerns seriously and aim to resolve them promptly and fairly.
How to raise a concern
Please contact our reservations team by phone or WhatsApp at +91 471 350 5303, or email reservations@lepondy.com, with your booking ID and details of your concern.
Our response
We aim to acknowledge grievances promptly and work with you towards a fair resolution within a reasonable time.
Registered address
No. 3, Lake View Road, Pudukuppam, Nallavadu Post, Pondicherry – 605007, India
Last updated September 2026. This policy is provided for guest information and is reviewed periodically.